GRIEVANCE POLICY AND ENTITIES

GRIEVANCE POLICY AND ENTITIES

Students’ complaints about Graduate America College must be submitted in writing to the Director.  The written grievance must include a detail of the complaint, parties involved (if any), dated, and include student’s name and signature.  The Director will respond to the complaint directly or forward to the responsible staff member to handle within ten (10) calendar days from date of receipt. A response form will be provided in written and verbal format.  

If complainant is satisfied with response, both complainant and respondent will sign and date the response form.  Copies of the complaint and response will be given to the complainant, and the originals will be placed in the student’s files, available for future access in respect to FERPA policy.

If complainant is not satisfied with response, reasons will be given in writing within ten (10) calendar days from date of receipt.  If complaint is not satisfied with the response, the complainant can pursue the matter further by:

Sending a letter to:                             T.D.L.R.
                                                                P. O. BOX 12157
                                                                AUSTIN, TX 78711

OR

Obtaining and submitting a complaint form from Accrediting Agency:  

Middle States Association Commissions on Elementary and Secondary Schools (MSA-CESS)
St. Leonard’s Court 3819-33 Chestnut Street, Suite 310
Philadelphia, PA 19104

If complainant pursues complaint to either or both of the above, a copy must be furnished school on date of submission.